December COVID-19 Update
As this pandemic progresses, we promised to keep you informed on how we are handling changing demands and CDC recommendations in order to keep our staff, clients, and business running as smoothly as possible. Here are some of those updates.
Our hours are changing:
- Starting the week of 12/14, we will be open Monday through Friday 8-5 pm.
- We will be closed on Saturdays for the foreseeable future.
- Every other Thursday from 12-2:30 pm we will be closed for a staff meeting.
- As we train new staff members and get through flu season, we anticipate to eventually be open later during the week to accommodate those who are unable to make it in during our regular business hours. We will keep you updated when that changes.
At this time, we are not accepting any new clients. We do anticipate this to change in the future, but we want to focus our efforts on keeping our established patients cared for and healthy.
Wellness examinations and elective appointments are being booked out further than usual, currently around 5-7 weeks.
We are still running a curbside service. Pets are taken inside for examinations by a member of our staff, and communication with the doctor is done over the phone. When interacting with a member of our staff, masks are required (even if you are in your car). If you do not wear a mask, we cannot help you, unfortunately.
Phone lines and email communication are busier and wait times are longer due to the increased demand for appointments and services.
Some upcoming changes include the ability to check-in at the front desk again. We have installed plexiglass at the reception counter and equipped our staff with appropriate PPE to keep our front staff, and you, safe. Only one person will be allowed in the lobby at a time, and masks and the use of hand sanitizer will be required.
As always, if you have questions please don’t hesitate to reach out via phone or email.
We do hope that this pandemic will end soon, as we miss seeing you all inside and bonding over your pets. Let’s keep doing our part as a community to end the spread of COVID-19.
Thank you for your understanding.
-BAH Doctors and Staff